Data Protection Policy

Crickex In Privacy Policy — How Your Information Is Kept Safe

Crickex InThe security of your personal information at is our top priority. On this page, find out what data is collected, why it's collected, where it's stored, and what rights you have.

Last Updated: January 2026
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Crickex In Data Protection
SSL
256-bit Encryption
2FA
Two-Factor Authentication
0
Sale to Third Parties
5+
Years Audited

6 Core Principles Behind Crickex In's Data Protection

How We Protect Your Privacy

End-to-End Encryption

Every transaction and piece of personal information at Crickex In is secured with 256-bit SSL encryption — the same level of security used by banks.

No Third-Party Data Sales

Your name, phone number, email, or financial information is never sold or transferred to any third party, whether for a fee or free of charge.

Secure Data Storage

All data stored on Crickex In servers is protected by firewalls and access controls. Regular security audits are conducted.

Minimal Data Collection

Only the information necessary to provide our services is collected. Crickex In does not collect any additional or irrelevant data.

Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Regular Security Audits

An independent security audit is conducted every six months, and any vulnerabilities identified are promptly resolved.

1 Introduction & Scope

Crickex InThis Privacy Policy of applies to our website, mobile app, and all online services. This policy explains in detail how Crickex In What data is collected, why it's collected, how it's used, and what rights you have.

Crickex InBy using any services of , you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy applies to our Terms & Conditionsan integral part of.

We believe privacy is a fundamental right. That's why Crickex Inhandles your information with the utmost care. This policy has been written in plain, clear language so that every user can easily understand it.

2 What Information We Collect

Crickex In Only the information necessary for the smooth delivery of our services is collected. The table below outlines the types of data collected and the purposes for which they are used:

Data TypeExamplePurpose
Identity Information Name, date of birth, NID KYC VerificationAge Verification
Contact Information Phone, Email Account VerificationSupport
Financial Information Payment Account Number Transaction Processing
Device Information IP address, browser SecurityFraud Prevention
Gaming Activity Bet history, login timestamps Service ImprovementResponsible Gaming

Please note: We never store your full card number or CVV. Our payment gateway operates in compliance with PCI-DSS standards.

3 How Your Information Is Used

Crickex InInformation collected at is used for specific, transparent purposes only. No data is used beyond the purpose for which it was collected.

  • To create and manage your account and ensure its security.
  • To process deposit and withdrawal transactions.
  • To verify your identity through KYC verification.
  • To provide customer support services.
  • To prevent fraud, money laundering, and other illegal activities.
  • To improve platform functionality and enhance the user experience.
  • For responsible gaming monitoring and support.
  • To comply with legal obligations.

4 Data Sharing Policy

Crickex In Your personal information is never sold to advertisers or third parties. However, limited information may be shared in specific circumstances:

Payment Processors: Financial information necessary to process transactions is shared with payment gateway providers including bKash and Nagad. These third parties are bound by their own strict privacy policies.

Legal obligations: Relevant information may be disclosed in response to court orders, regulatory authority requests, or lawful demands from law enforcement agencies.

Gaming Licensing Authority: Certain information may be provided to regulatory authorities for compliance review when required.

Our Commitment: Outside of these three areas, Crickex In does not share your information with anyone — not advertisers, data brokers, or any third party.

5 Cookies & Tracking Technology

Crickex Inuses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of our services.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6 Data Retention & Deletion Policy

Crickex InYour data at is retained for as long as your account remains active. Even after account closure, certain information may be kept for the following reasons:

  • Financial transaction records: minimum 5 years (as required by law).
  • KYC verification documents: minimum 5 years.
  • Gaming logs and activity history: 3 years.
  • Customer support conversations: 2 years.

Once the above retention periods have passed, data is securely deleted or anonymized. To request deletion of specific information, please contact our support team.

7 Your Rights

Crickex InEvery user of enjoys the following rights regarding their personal data:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your data under certain conditions.
  • Portability: You can receive your data in a structured format.
  • Right to Object: You can opt out of marketing communications at any time.
  • Right to Restriction: You may restrict data processing during a dispute.

To exercise these rights, [email protected] to send us an email. We aim to respond within 30 business days.

8 Security Measures

Crickex Inmaintains multiple layers of security to keep your data protected at :

TLS 1.3 / SSL 256-bit Encryption

All data transfers are protected with industry-standard encryption — completely secure from interception.

Two-Factor Authentication (2FA)

OTP verification at login — prevents unauthorized access to your account.

Firewall & DDoS Protection

Advanced server-level firewalls and intrusion prevention systems are kept active at all times.

Restricted Staff Access

Only designated staff have access to necessary data — managed through a role-based permissions system.

Regular Penetration Testing

External security assessments are carried out every six months to identify and resolve vulnerabilities.

In the event of a data breach: In the event of a data breach, Crickex In The relevant regulatory authority and affected users will be notified within 72 hours.

9 Policy on Minors & Underage Users

Crickex InAll services at are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

If a parent or guardian believes their child has created an account using false information, please contact us immediately. We will close the account and delete all associated data.

Crickex InAge verification at actively prevents minors from registering. Where there is any doubt, age is confirmed via national ID or passport.

10 Privacy Policy Updates

Crickex In reserves the right to update this Privacy Policy when necessary. You will be notified of significant changes via your registered email or through a notification on the platform.

Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. The date of each version is displayed at the top of this page.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, Crickex InContact :

Email: [email protected]
General Support: [email protected]
Live Chat: Available 7 days a week, 24 hours a day
Response Time: Within 1–3 business days

We encourage you to read through this entire policy before reaching out to us — you'll find answers to many common questions right here.


Frequently Asked Questions

Privacy & Security FAQs

The short answer is — no, they can't. Crickex InAll services are available to users aged 18 and above only. This isn't just a policy statement — it's a rule we enforce strictly.

Date of birth is verified at registration, and age must be confirmed with a national ID before the first withdrawal. If an account is found to have been created with a false age, it will be immediately closed, all transactions will be cancelled, and the collected data will be deleted. If you have any suspicion as a parent or guardian, please [email protected]— we will investigate and take appropriate action.

Yes, Crickex Inoffers several responsible gaming self-regulation tools that you can set up yourself. After logging in, go to "Account Settings" or the "Responsible Gaming" section to find the following options:

Deposit Limits: Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it cannot be increased immediately — decreases take effect right away, but increases require a 24–48 hour waiting period (this is intentional, to prevent impulsive decisions).

Session Timer: Continuous play beyond a set time limit is not allowed — a reminder will appear once the time is up.

Cooling-Off Period: Put your account on a break for anywhere from 1 day to 6 weeks.

Permanent Self-Exclusion: If you wish to permanently exclude yourself, please contact our support team — please note this action cannot be undone. For more details, Responsible Gaming Visit the page.
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